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Showing posts with label Contractors. Show all posts
Showing posts with label Contractors. Show all posts

Wednesday, February 24, 2010

Your first Step in Achieving Expert Status

In every industry, there's a powerbroker in the background an advisor who is known to just a handful of people, but who helps build empires for the top "stars" who are household names. 

JS

I discovered such an advisor. Her name is Janet Switzer -- and for the last 16 years she's been quietly creating empire-building campaigns, products, promotions, deals and distribution for many of the biggest celebrity experts you've heard of. Jack Canfield...Chicken Soup for the Soul...David Bach...Jay Abraham...Mark Victor Hansen...Les Brown...Yanik Silver... All these stars have been her high profile clients.

I have been using Janet’s system and found it to be the quickest way to gain expert status. She has an unprecedented 21-day program to guide through each of the steps it takes to build your own empire around your area of expertise is unlike anything I've seen -- ever.

You can experience the same advice and expertise Janet’s famous clients enjoy, when you participate in this FREE 21-Day Client Acceleration Course.  The 21-Day Client Acceleration Course is a strategies, marketing campaigns, documents, product creation techniques and other action items that have transformed the careers of clients that routinely pay this information and advice. At first I was a little perturbed, I paid for it!

This is the outline, I use in developing your Expert Status. The 21-day Client Acceleration is simply a great place to start and is actually serves as a great primer for our Achieving Expert Status program.

Monday, October 13, 2008

CONTRACTORS URGE HOUSE DEMOCRATS TO INCLUDE INFRASTRUCTURE INVESTMENT IN RECOVERY PLAN

It is estimated that $100 billion of new infrastructure projects have been delayed due to the reduced credit market. Coupled with construction materials cost inflation, fewer contracts are going out to bid, resulting in 52,000 lost construction jobs and a further deteriorating national infrastructure. Over the past year, AGC has met with congressional leaders, sent strong messages to both the House and Senate, and signed on to letters from transportation related coalitions in support of infrastructure investment. Speaker Pelosi has indicated that the Economic Forum will help Congress develop a plan that will create jobs by building roads, bridges and highways.

"Construction has always been an engine of economic stimulus and can play that role once again," said Sandherr. "Increases in infrastructure investment can be quickly put into play and will have a direct, immediate and dramatic impact on the economy."

CONTRACTORS URGE HOUSE DEMOCRATS TO INCLUDE INFRASTRUCTURE INVESTMENT IN RECOVERY PLAN

Sunday, October 5, 2008

AT&T Reply to Your Small Business Question

 

Hello,

Small business expert, John Jantsch, has posted a customized response to your business challenge.

To review the response, follow the link below.

http://smallbiz.att.com/community/expertadvice/johnjantsch

Thank you for looking to the AT&T OnwardSmallBiz web site as your ultimate resource for the latest industry news and insights. Continue to turn to AT&T Onward Small Biz for expert advice to keep moving your business onward.

Sincerely,

The AT&T OnwardSmallBiz Site Team

Other links: Duct Tape Marketing, Business901 Weblog

Wednesday, October 1, 2008

SmartBrief: Construction economist sees more problems to come

 Market Update

  • Construction economist sees more problems to come
    Residential construction will be slow next year and costs will continue to rise, according to AGC's chief economist, Ken Simonson. He also predicts that the commercial sectors performing well now will begin to sour and that school construction will slow as declining home prices bring fewer tax dollars. However, military construction and energy projects should do well. The Tennessean (Nashville) (9/29)

So what do you think? Have you changed how you do business?

 

Friday, August 22, 2008

How to Form an Innovation Strategy

Great post on thinking about your innovation strategy. But one comment he makes here is so true. How many of innovate one product at a time thinking that it is the answer. Remember, even with a well thought out strategy, you are not always right, especially when it comes to innovation. The word kind of says "Risk" doesn't it?

Scott D. Anthony is President of Innosight LLC, an innovation consulting firm in Watertown, Massachusettssay this in his Amazon blog today:

Companies just starting innovation efforts often begin by getting a group of people together and telling them "It's innovation time!" I've never seen efforts like this succeed in meaningful ways.

  • Instead, we suggest that companies begin innovation efforts by creating an innovation strategy that details clear targets and tactics.

  • Clear targets help internal innovators know what they're shooting for.

  • Then think about the sources of growth.

  • Look at what's already in your development pipeline.

  • Calculate the gap (it will almost always be a gap) between where your projections suggest you will be and where you want to be.

  • Think of the tactics that are on and off the table.

  • Use this "Goals and Boundaries" visual (from Chapter 1 of The Innovator's Guide to Growth).

       Goals and Boundaries The figure (download it here) represents the "goals and boundaries" of innovation. Note how the figure includes a diverse set of elements, such as steady-state revenue, channel, business model, and brand. Customize the vectors for your context, and gain consensus about what's clearly in bounds, what's on the fringes, and what's clearly out of bounds.

    Gaining consensus on this visual will help you to evaluate ideas and to guide innovators in their exploration efforts.

    Formalizing targets and tactics is a great way to kick-start your innovation efforts. Start allocating resources to support your strategy, and you are on your way to innovation success!

    This is from Scott Anthony.

    Tuesday, August 12, 2008

    Bill aims to make health insurance affordable for small business

  • Bill aims to make health insurance affordable for small business
    A Pennsylvania congressman has introduced a bill to make health insurance more affordable for small businesses by allowing them to join in national insurance pools and by providing tax credits for employers that cover at least 60% of their workers' premiums. The Small Business Health Options Program, sponsored by Democratic Rep. Jason Altmire, would also help stabilize costs by prohibiting insurers from increasing rates based on the previous claims on employees. Pittsburgh Tribune-Review/Valley News Dispatch (8/12) 

     

    http://r.smartbrief.com/resp/lXnssLgABpiPkjCibSonOAqI

    August 12, 2008
    News for contractors and the construction industry

  • Wednesday, July 16, 2008

    SURGING FUEL, ASPHALT, STEEL COSTS 'CLOBBER' CONSTRUCTION BUDGETS, AGC SAYS

    OK, Earth shattering news I think not. However, short article from the AGC will help you see how it may affect you.

    SURGING FUEL, ASPHALT, STEEL COSTS 'CLOBBER' CONSTRUCTION BUDGETS, AGC SAYS

     

    Technorati Tags: ,,

    Thursday, July 10, 2008

    Using Great Customer Service as a Differentiator

    Over at the Instigator Blog by Ben Yoskovitz he made a good blog on Customer service, read below. However, I would like to add one thing: Many times my screw ups have allowed me to gain business. When I handled the problem to the best of my abilities, people just about always appreciated my efforts and the one that didn't was not necessarily my"ideal client" anyway. Thanks to all that were.

    In a “me too” world of easy-to-build and low cost startups, it’s becoming harder and harder to differentiate yourself from the competition. Just think about your potential customers and all the “stuff” they’re getting bombarded with on a regular basis. You might have invented a better mousetrap, but getting that message across isn’t easy.

    Andone of the areas where companies (startups and non-startups) continue to fall flat on their faces is customer service and support. It’s amazing to me that so few companies do a great job when it comes to treating customers well and responding to them in a timely and professional manner. To me, that’s basic. It should be a given. But it’s not.

    You should look at those continued missteps in customer support as a huge opportunity.

    Every company needs to differentiate itself in a crowded market — and one way of doing that is through great customer service.

    I’ve always been a huge believer in providing the best possible service you can. And even in our infancy at Standout Jobs it’s paying off. Here’s a couple testimonials from customers:

    Honestly,this level of service is really excellent, unexpected, and
    of course very welcome. So far, in the 20 minutes since I signed up, I have had a great
    experiencewith Standout Jobs and I’ve told 2 people. Well done!

    Standout Jobs is great for our recruiting needs. The team’s customer service is second to none. From the outset, everyone has been there for us to make our site and job postings better. I’m most thankful for their continued support. I get more support from Standout Jobs than I ever will from another job site that I’ve already paid thousands of dollars to be on. Thanks for everything, and please don’t ever change who you are!

    Afew thoughts about leveraging customer service as a differentiator:

    1. Great Customer Support = More Referrals. Happy customers won’t spread the word as much as angry customers, but they still do a great job as your army of sales people. And for a startup (which typically won’t have many, if any, sales people) a wee army of happy customers is a very powerful thing.
    2. GreatCustomer Support = More Testimonials. Testimonials and case studies are important for startups, especially those in the B2B SaaS space that need to quickly establish a reputation and level of professionalism that gives prospects a high degree of comfort and increases trust. Companies often think to themselves (of B2B startups), “Are these guys for real? Can they last?” Testimonials, client success stories, etc. help to assuage those concerns.
    3. Seta Precedent Early. The best time to implement great customer support is when you first start the company. Make it a policy. Make it standard. Make it part of your culture. It will bleed into everything you and your team does, which is going to lead to better results all around. And once killer customer support is baked into your startup’s DNA, it’s hard to strip out. If you don’t do it early, it’s also much harder to get going later on.
    4. SellYour Customer Service. It’s not always easy to sell customer service to customers. Customers tend to be wary of promises in this area, but if great customer support is part of your company’s DNA then find a way to sell it as a value proposition to customers. Make sure your messaging and brand are representative of how important customer service is to your company. Reflect it in everything you do, so that customers don’t feel like you’re simply paying lip service to customer service in order to get their credit card numbers.
    5. BeFaster Than Everyone Else. The simplest way to master great customer support is to be fast. You don’t need an army of customer support people to be fast, you need an efficient system with multiple channels for handling inquiries. If you’re doing a B2B Software-as-a-Service startup, I’d recommend that your phone number go right on your site (and prominently.) Setup forums. Use Twitter. Leveraging multiple channels ensures that you’re “everywhere, all the time” communicating with customers the way they want to be communicated with; and you’re doing it at lightening speed. In many cases, being right (i.e. having the perfect answer to a customer’s inquiry) is less important than the speed with which you deliver the response…
    6. Thinkof Customer Support as a Profit Center. Too many companies think of customer support as a cost center. (Not dissimilar to HR, but that’s a story for another day!) Done poorly, customer support is absolutely a money sucker. It can very easily be a black hole of crap. And that’s exactly what it is for so many companies. But you can turn it into a profit center by recognizing all the value it brings. And beyond the ancillary value (referrals, leads, testimonials, etc.) you can start to generate direct revenue too. Create enough of a positive vibe with customer support and suddenly it becomes much easier to upsell customers. And think about the dollars that might exist in extended training options you offer customers (especially for B2B companies.)
    7. BuildMomentum. You can build momentum with customer service. It has a way of snowballing into more and more success, by increasing referrals, testimonials, goodwill, etc. The momentum can be external and internal. You can have as much buzz about your amazing customer support as you can for your product - that’s totally fine, and a great way of differentiating your startup from the competition!

    Startups that launch with no strategy for providing the best customer support possible will find themselves in trouble very quickly.

    It’snot expensive or complicated to provide great customer service. But because so few companies do it right, there’s a goldmine of opportunity to stand out from the crowd.

    Monday, June 30, 2008

    Amazon’s UGC Playground | Duct Tape Marketing Blog

    I know most of you in small business would never consider this, but think about your area of expertise. Develop a book store, make some comments and well read this:

    Amazon’s UGC Playground | Duct Tape Marketing Blog

     

    Thursday, June 26, 2008

    2nd Annual AGC Training and Development Conference Comes to St. Louis

     AGC is excited to host the 2nd Annual Training and Development Conference this October 14-16 in St. Louis at the Millennium Hotel. We welcome and encourage general and specialty contractor staff, AGC Chapter staff and other professionals involved in work force and professional development, education and training to attend this event. The conference program provides current information that applies to members of all aspects of construction and offers two plenary sessions, plus ten breakout workshops with field professionals to educate and inform on topics within the construction industry.

    http://newsmanager.commpartners.com/agcnvws/issues/2008-06-26/11.html

     

    Tuesday, June 24, 2008

    Influential Marketing Blog: Why People Buy Sunglasses On The Street

    Now just take a minute to think about this? Is it better to have the best cheeseburger in town, or is it better to have the hungriest crowd next door?

    Influential Marketing Blog: Why People Buy Sunglasses On The Street

    Tuesday, June 3, 2008

    Only in America

     

    With 670 miles of the U.S.-Mexico border fence slated for completion by year's end, construction companies in Texas are questioning the feasibility of completing such a project without immigrant labor. So let's get this right, we are going to build a fence to keep Mexicans out of the U.S. but we need the people that we are trying to keep out to build it, HUH!

    Can a Fence be Built Without Immigrants? - Hispanic.com

    Technorati Tags: ,,

    Thursday, May 29, 2008

    They don’t use social media in my industry

    Can a contractor use the social media? You might be be surprised. This is a real fish story here, listen in!

    They don’t use social media in my industry | Duct Tape Marketing Blog

     

    Tuesday, March 11, 2008

    CONSTRUCTION FACES TUMULTUOUS YEAR

    Latest press release from Construction News..My only comment to add to this is When don't we face a Tumultuous Year?

    Press Release Title: CONSTRUCTION FACES TUMULTUOUS YEAR FOR PROJECTS, PRICES, LABOR, SAYS AGC ECONOMIST
    Date: March 10, 2008
    Las Vegas—Nonresidential construction will experience wide variance in demand, materials cost and labor availability, according to the Construction Inflation Alert released today by the Associated General Contractors of America (AGC).


    "In 2008, some nonresidential segments will continue to grow, including power and energy, but others such as lodging will slow or decline," said AGC's Chief Economist Ken Simonson. "Diesel, copper and steel are among materials costs likely to accelerate, while others remain benign."
    The large increase in diesel fuel prices compared to a year ago, along with the importance of diesel fuel to highway construction, makes it likely that highway costs will go up even more. Conversely, the slumping demand and rising supply of gypsum products may mean nonresidential and multi–unit residential building costs go up a little less than 6 percent.


    "These cross–cutting trends make it likely that the PPI for construction inputs will accelerate from the 4.5 percent rate of increase that prevailed in 2006 and 2007 to a 6–8 percent range by the end of 2008," commented Simonson.

    Looking beyond 2008, there are two factors that make it likely that a 6–8 percent growth rate for construction input prices will be sustained. First, many construction inputs, such as diesel fuel, steel and copper are in demand worldwide. Second, construction will always be dependent on physical delivery of heavy, bulky, relatively low–value materials for which transportation and fuel costs are a major part of the delivered price.

    Labor accounts for roughly half the cost of a construction project. In 2007, despite the high level of nonresidential activity, contractors were generally able to find enough workers, thanks to a massive redeployment of specialty trade contractors from residential to lighter nonresidential projects.

    "In 2008, I expect labor shortages will worsen for a few crafts, pulling average wage rates higher, but in other segments such as residential specialty trades, the supply of some crafts will be plentiful," noted Simonson. "Wage increases in nonresidential construction may rise to the 4.5–5.5 percent range in 2008, despite the slowdown in overall activity, and to 5–6 percent in 2009, when residential work begins to compete again for some specialties."
    For a complete copy of AGC's Construction Inflation Alert, visit
    www.agc.org/cia.

    The Associated General Contractors of America (AGC) is the largest and oldest national construction trade association in the United States. AGC represents 33,000 firms, including 7,500 of America's leading general contractors and 12,500 specialty–contracting firms. More than 13,000 service providers and suppliers are associated with AGC through a nationwide network of chapters. Visit the AGC Web site at www.agc.org. AGC members are "Building Your Quality of Life."