Business901 Book Specials from other authors on Amazon

Showing posts with label Construction. Show all posts
Showing posts with label Construction. Show all posts

Thursday, October 24, 2013

No Steve, Jack or Bill, just The Caterpillar Way

How many companies get Leadership right? Do you always have to have that charismatic leader that makes us think about them before the company? Tomorrow’s podcast is with Craig Bouchard, author of the book, The Caterpillar Way: Lessons in Leadership, Growth, and Shareholder Value. If you know my legacy a bit, you understand the high degree of interest.

An excerpt from the podcast:

Joe: What struck me about the book more than anything else is that there was not a Jack Welch, a Steve Jobs, or a Bill Gates. It was a credit to the entire Cat organization. Was that true? Is that how Cat is?

Craig Bouchard:  I really confess. It's incredibly true. I've been the CEO for a couple of companies. I'm the CEO of Signature Group, a public company right now, in a great company. But in the case of Caterpillar, I've never seen such a large group of people so thoroughly dedicated in increasing their revenues and decreasing their expenses as a team - which is kind of simple - but what I'm trying to say is that it's rare in real experience. That company is really - everybody is on the same page and that's a management feat of course that they've accomplished that.

Joe: Yes it's a huge management feat but not to have that person out there waving the flag just amazes me.

Craig:  Yes and when I look at Cat is and the most remarkable thing going back to the 80's. They had basically six incredibly large complicated decisions to change the company during this past thirty years. Six times, they turned the entire place upside-down strategically requiring such a flexibility of their management and their workforce - it's just really remarkable and each one of those decisions could have turned into a disaster and each one like them have turned into disaster for other companies, and Caterpillar went six-for-six. Basically with four different Chief Executive Officers through that time period responsible for those six decisions. Not only did they go six-for-six in decisions, they managed to get it right who was the right person to implement and come up with an implementation for each of them. This kind of a record is almost unheard of in terms of these types of gigantic decisions were implemented.

Joe: Did the CEOs get picked based on the needed initiative, or because they were good at, or did it happen because they were at that?

Craig:  We talked about that a little bit in the book. How much of it is luck and how much of it is that the board of directors, they had at the time, picked the right guy for the right job in the challenges that existed at that time. Between Donald Fites, Glen Barton, James Owen, Doug Oberhelman and George Schaefer before, these five guys are very different people with different skill sets. In whatever way that it was accomplished with the board of directors at Caterpillar and its succession planning is a very determined and thorough process in the company. To put in place the right person at the right time in those challenges during those thirty years and my conclusion because they got it right five times in a row - it is not luck.

About Craig Brouchard ( http://www.craigbouchard.com): Entrepreneur, writer, art collector, great father and pretty good husband. Crafted the first and only "hostile reverse tender merger" ever successfully completed on Wall St and founded two public companies; Esmark and Shale-Inland.

  • 2013 - Founded Cambelle-Inland, named for my daughter Cambelle
  • 2010 - Founded Shale-Inland, named for my daughter Shale, now public in the bond markets (A3)
  • 2003 - Founded Esmark Inc., the highest appreciating stock on Nasdaq for the full year 2008

Tuesday, February 28, 2012

Appreciative Inquiry instead of Problem Solving

Could this be the missing link between Lean and Sales and Marketing? 

Appreciative Inquiry (AI) focuses on growing or increasing in value through exploration and discovery. It is a positive approach to change. It compliments Lean Thinking when you view Lean from a Value perspective versus a Waste Perspective. It is also relevant on how you use Lean. If you use Lean on the supply side of the equation ridding yourself of waste might be the predominant thought. If you use Lean on the demand side, you have a tendency to view it more as a value producing mechanism.

Lean vs Appreciative Inquiry

  • Lean you identify key problems vs AI you look for best experience or practice.
  • Lean analyzes causes vs AI create future vision.
  • Lean finds possible solutions vs AI shares values through dialogue.
  • Lean you create action plans vs AI creates the future.
  • Lean lends itself to linear understanding vs AI "leans" toward circular understanding.

AI-vs-Lean

So what are your thoughts?

  • What happens when you take a positive approach to Lean?
  • Does the same problem solving methods work?
  • Can Appreciative Inquiry co-exist with Lean?

I was introduced to Appreciative Inquiry by fellow blogger, Ankit Patel who can be found at The Lean Way Consulting.

Related Information:
Slideshow, I used for reference:
Value can no longer be defined as What a Customer will pay for!
Evolution of Standard Work in my Sales and Marketing
Prototypes provide a Pathway for Connecting with Customers

Tuesday, September 6, 2011

Is Orlicky’s MRP relevant today? Think DDMRP

Is Demand Driven Material Requirements Planning the blueprint for the future and revitalization of formal planning in the 21st Century? Some people think so as Carol Ptak and Chad Smith were asked to co-author the new Orlicky's Material Requirements Planning 3/E. But more impressive are the full houses of practitioners that Carol and Chad are talking too. The one simple reason for that is that they understand the problem. DDI

Carol and Chad both were on previous podcasts with me, In a Supply Chain, Where is more important than How Much! and Can MRP be a Demand – Driven Tool?. These podcasts were my most quotable ones this past year. For example Carol Ptak, said in her podcast said:

A lot of people have focused on the fact that the Economic times right now are really bad. What a lot of people are missing is the fact that the world around us has fundamentally changed.

A we see now across the world is that we have excess capacity when you add to that the Internet where we get on the Internet we expect to have an experience like Amazon, or order it is going to tell me instantly when I’m going to get it. If you don’t provide it at the price I want to pay and the time I want to pay then I can just go someplace else. Why can I do that? That’s because I have all this excess capacity out there.

So what companies are seeing today is volatility like they never had to manage before and at the same time they no longer have the reliability of understanding what the customers are going to demand and when they’re going to demand, because customers are increasingly fickle.

So what we’ve got is the perfect storm that has come together of excess capacity and incredible product variety.

The two of them did not disappoint me. These two people are have rewritten the book on MRP and if you don’t think MRP or even your Lean Supply Chain could not learn from this podcast, think again.

Download Podcast: Click and choose options: Think DDMRP or go to the Business901 iTunes Store.

Carol has written several books on MRP, ERP, Lean and Theory of Constraints.  She is the Past President of APICS International and former Vice President and global industry executive for manufacturing and distribution industries at PeopleSoft.  Chad co-founded Constraints Management Group in 1997 after working under the tutelage of Dr. Eli Goldratt for several years.  Constraints Management Group specializes in demand driven supply chain and manufacturing solutions for a variety of industries.  Clients have included Boeing, Unilever, IBM, LeTourneau Technologies and Roseburg Forest Products.

What is Demand Driven Material Requirements Planning (DDMRP)?
Demand Driven Material Requirements Planning is an innovative multi-echelon pull methodology to plan inventories and materials. It enables a company to build more closely to actual market requirements and promotes better and quicker decisions and actions at the planning and execution level.

Related Information:
The Perfect Storm has come together of Excess Capacity and Product Variety
Will Product Managers embrace Open Innovation?
Implementing the TOC Supply Chain Solution
Transforming your Supply Chain to a Lean Fulfillment Stream eBook
Lean Six Sigma applied to Supply Chain
Application of Lean Six Sigma to the Supply Chain

Friday, February 20, 2009

STIMULUS WILL CREATE OPPORTUNITIES FOR UNEMPLOYED CONSTRUCTION

"In just a few short weeks President Obama and Congress have created real and meaningful opportunities for unemployed workers and struggling businesses that will counter the effects of the economic downturn. They understand that significant investments in infrastructure and construction projects can play a vital role in our economic recovery. Millions of construction workers and tens of thousands of construction companies are now ready to lead the way in proving them right," says Stephen Sandherr, chief executive officer of the Associated General Contractors of America

STIMULUS WILL CREATE OPPORTUNITIES FOR UNEMPLOYED CONSTRUCTION WORKERS & STRUGGLING BUSINESSES, BUILDERS ARE READY TO LEAD THE ECONOMIC RECOVERY, AGC'S STEPHEN SANDHERR SAYS

Tuesday, January 20, 2009

Group says bulldozer retrofits could stall stimulus package

Group says diesel retrofits could stall stimulus package
The Associated General Contractors is urging President-elect Barack Obama to block a California rule that would require contractors to retrofit heavy equipment engines to cut pollution. AGC officials say the current economy makes it impossible for the contractors to pass along the cost of the retrofits to their customers. That could mean that some economic stimulus funds are used for the retrofits. "What is the point of stimulus money if it's used to replace equipment instead of building?" asks AGC General Counsel Mike Kennedy. The Washington Post (1/20) 

From the AGC today, I love news like this. However, where does the money go it does not go here! :=)

Thursday, November 13, 2008

Content is everything

More and more successful businesses are employing something called "content marketing". Content marketing is the practice of creating relevant, valuable and compelling content to customers and prospects (instead of sales information). This type of "un-marketing" is now the last option available to target buyers who are tuning out advertising messages across the board.

In order to attract the attention of buyers, manufacturing marketers must first understand search engines -- where most buyers start their search. Search engines love content, especially valuable and relevant content that generates links from outside, reputable Web sites. Unfortunately, creating valuable and compelling content is not easy to do.

Even though most manufactures may agree with the movement to the Web, most are still using the traditional marketing strategies they have used for decades. There are several reasons for this:

  • Most manufacturers are set up to sell products and services, not to provide relevant and valuable information to customers and prospects. Educational newsletters, blogs, white papers and free reports are just a few types of initiatives that are challenging for manufacturers to consistently produce. It's as simple as this: if the information you are sending out to customers doesn't help them do their jobs better or live happier lives, don't send it.
  • Most manufacturers have well-worn marketing paths that are easy to follow. Going off the beaten path into uncharted territory is intimidating.
  • Most manufacturers may believe that their customers are still not active on the Web.
  • Many manufacturers aren't measuring their marketing, so they aren't even sure what is and what is not effective.
  • Many manufacturers lack both the right people and the right processes to implement a new kind of marketing.

 

Read this entire post from Industry Week

Joe Pulizzi is founder of Junta42 Match, a free resource for businesses looking for content experts that match their fields. Additional information on content marketing can be found in Pulizzi's book, Get Content. Get Customers. -- How to use content marketing to deliver relevant, valuable, and compelling information that turns prospects into customers.  The book teaches you, step-by-step and through countless case studies, how to create and market your own content to acquire customers. www.getcontentgetcustomers.com.

Monday, October 13, 2008

CONTRACTORS URGE HOUSE DEMOCRATS TO INCLUDE INFRASTRUCTURE INVESTMENT IN RECOVERY PLAN

It is estimated that $100 billion of new infrastructure projects have been delayed due to the reduced credit market. Coupled with construction materials cost inflation, fewer contracts are going out to bid, resulting in 52,000 lost construction jobs and a further deteriorating national infrastructure. Over the past year, AGC has met with congressional leaders, sent strong messages to both the House and Senate, and signed on to letters from transportation related coalitions in support of infrastructure investment. Speaker Pelosi has indicated that the Economic Forum will help Congress develop a plan that will create jobs by building roads, bridges and highways.

"Construction has always been an engine of economic stimulus and can play that role once again," said Sandherr. "Increases in infrastructure investment can be quickly put into play and will have a direct, immediate and dramatic impact on the economy."

CONTRACTORS URGE HOUSE DEMOCRATS TO INCLUDE INFRASTRUCTURE INVESTMENT IN RECOVERY PLAN

Seven Steps to Cost Reduction

Seven Step method for solving a cost reduction problem:
1. Define your problem
2. Define your ideal solution(Stop doing it!)
3. Gather the facts
4. Try various combinations, look outside the box, but be careful what you ask for you might get it.
5. Break the pattern, not everything happens outside the box. It is interesting how many things are solved within the box. Do not forget the simple solution. Complexity is seldom a solution; it is usually part of the problem.
6. SCAMPER it
a. What can you Substitute?
b. What can you Combine?
c. What can you Adapt?
d. What can you Modify or Magnify?
e. Can you Put to other uses?
f. What can you Eliminate or reduce?
g. What can you Reverse/Rearrange?
7. Leave it sit for a day, but set a deadline. Sleeping on it has value!

This is an excerpt from a rather wordy blog post of mine over a year ago.

Friday, October 3, 2008

Marketing Plan Pro Review

 

A review by Ivana Taylor on the new Marketing Plan Pro. A good PR piece for Duct tape Marketing. Remember the definition of PR: A positive mention of your product or firm by a 3rd party.

BestPoints

  • Practicaland easy to use — This is not your corporate marketing plan. It is intuitive and uses your natural entrepreneurial thinking. This makes it very easy and quick to fill out.
  • Hasaudio guides and examples — I love that John Jantsch does these little introductions as audios – it feel like he’s coaching you through the process. There are also several examples for each section – you can read, get inspired or just copy and edit to change later.
  • Resourcesreduce the risk of procrastination – Love the resources section! This will get you started on creating the business of your dreams.

What They Could Have Done Better

The software won’t write your plan for you – but it comes pretty close.

Youhave to listen to the introductions – there’s no reading or writing ahead. On the other hand, there was NOT an audio instruction for the Gap Dashboard section, and I felt that many of us would have liked some additional explanation to complement the instructions that were provided.

WhoShould Get Marketing Plan Pro

  • Marketingprofessionals for any size organization — this is a great tool to get your thoughts and ideas out of your head or off of scraps of paper, into an outline.
  • Smallbusiness owners and entrepreneurs creating their first real marketing plan, or looking for a painless way to create a plan.
  • Independentconsultants who help clients create plans and want a structure to follow.

About the Author: Ivana Taylor has spent over 20 years helping industrial organizations and small business owners get and keep their ideal customers. Her company is Third Force and she writes a blog called Strategy Stew . She is co-author of the book “Excel for Marketing Managers.”

Othersites for Marketing Plan Pro:

Nonprofit Marketing Plan

Nonprofit Marketing Plan Forum
MarketingPlan Pro powered by Duct Tape Marketing, Coaching Offer

Duct Tape Marketing

TechnoratiTags: Ivana Taylor , Small Business Trends , Marketing Plan Pro , Duct tape Marketing

Wednesday, October 1, 2008

SmartBrief: Construction economist sees more problems to come

 Market Update

  • Construction economist sees more problems to come
    Residential construction will be slow next year and costs will continue to rise, according to AGC's chief economist, Ken Simonson. He also predicts that the commercial sectors performing well now will begin to sour and that school construction will slow as declining home prices bring fewer tax dollars. However, military construction and energy projects should do well. The Tennessean (Nashville) (9/29)

So what do you think? Have you changed how you do business?

 

Friday, August 15, 2008

Steel prices take toll on builders

How has commodity prices effected your business? How are you handling them?

Steel prices take toll on builders
Skyrocketing steel prices are causing some Michigan developers to reconsider the scope of their project plans. In addition, fewer construction projects are likely to be started while builders wait for the economy to improve. Tri-Cities Business Review (Saginaw/Bay City/Midland, Mich.)

Tuesday, August 12, 2008

Bill aims to make health insurance affordable for small business

  • Bill aims to make health insurance affordable for small business
    A Pennsylvania congressman has introduced a bill to make health insurance more affordable for small businesses by allowing them to join in national insurance pools and by providing tax credits for employers that cover at least 60% of their workers' premiums. The Small Business Health Options Program, sponsored by Democratic Rep. Jason Altmire, would also help stabilize costs by prohibiting insurers from increasing rates based on the previous claims on employees. Pittsburgh Tribune-Review/Valley News Dispatch (8/12) 

     

    http://r.smartbrief.com/resp/lXnssLgABpiPkjCibSonOAqI

    August 12, 2008
    News for contractors and the construction industry

  • Wednesday, July 16, 2008

    SURGING FUEL, ASPHALT, STEEL COSTS 'CLOBBER' CONSTRUCTION BUDGETS, AGC SAYS

    OK, Earth shattering news I think not. However, short article from the AGC will help you see how it may affect you.

    SURGING FUEL, ASPHALT, STEEL COSTS 'CLOBBER' CONSTRUCTION BUDGETS, AGC SAYS

     

    Technorati Tags: ,,

    Thursday, July 10, 2008

    Using Great Customer Service as a Differentiator

    Over at the Instigator Blog by Ben Yoskovitz he made a good blog on Customer service, read below. However, I would like to add one thing: Many times my screw ups have allowed me to gain business. When I handled the problem to the best of my abilities, people just about always appreciated my efforts and the one that didn't was not necessarily my"ideal client" anyway. Thanks to all that were.

    In a “me too” world of easy-to-build and low cost startups, it’s becoming harder and harder to differentiate yourself from the competition. Just think about your potential customers and all the “stuff” they’re getting bombarded with on a regular basis. You might have invented a better mousetrap, but getting that message across isn’t easy.

    Andone of the areas where companies (startups and non-startups) continue to fall flat on their faces is customer service and support. It’s amazing to me that so few companies do a great job when it comes to treating customers well and responding to them in a timely and professional manner. To me, that’s basic. It should be a given. But it’s not.

    You should look at those continued missteps in customer support as a huge opportunity.

    Every company needs to differentiate itself in a crowded market — and one way of doing that is through great customer service.

    I’ve always been a huge believer in providing the best possible service you can. And even in our infancy at Standout Jobs it’s paying off. Here’s a couple testimonials from customers:

    Honestly,this level of service is really excellent, unexpected, and
    of course very welcome. So far, in the 20 minutes since I signed up, I have had a great
    experiencewith Standout Jobs and I’ve told 2 people. Well done!

    Standout Jobs is great for our recruiting needs. The team’s customer service is second to none. From the outset, everyone has been there for us to make our site and job postings better. I’m most thankful for their continued support. I get more support from Standout Jobs than I ever will from another job site that I’ve already paid thousands of dollars to be on. Thanks for everything, and please don’t ever change who you are!

    Afew thoughts about leveraging customer service as a differentiator:

    1. Great Customer Support = More Referrals. Happy customers won’t spread the word as much as angry customers, but they still do a great job as your army of sales people. And for a startup (which typically won’t have many, if any, sales people) a wee army of happy customers is a very powerful thing.
    2. GreatCustomer Support = More Testimonials. Testimonials and case studies are important for startups, especially those in the B2B SaaS space that need to quickly establish a reputation and level of professionalism that gives prospects a high degree of comfort and increases trust. Companies often think to themselves (of B2B startups), “Are these guys for real? Can they last?” Testimonials, client success stories, etc. help to assuage those concerns.
    3. Seta Precedent Early. The best time to implement great customer support is when you first start the company. Make it a policy. Make it standard. Make it part of your culture. It will bleed into everything you and your team does, which is going to lead to better results all around. And once killer customer support is baked into your startup’s DNA, it’s hard to strip out. If you don’t do it early, it’s also much harder to get going later on.
    4. SellYour Customer Service. It’s not always easy to sell customer service to customers. Customers tend to be wary of promises in this area, but if great customer support is part of your company’s DNA then find a way to sell it as a value proposition to customers. Make sure your messaging and brand are representative of how important customer service is to your company. Reflect it in everything you do, so that customers don’t feel like you’re simply paying lip service to customer service in order to get their credit card numbers.
    5. BeFaster Than Everyone Else. The simplest way to master great customer support is to be fast. You don’t need an army of customer support people to be fast, you need an efficient system with multiple channels for handling inquiries. If you’re doing a B2B Software-as-a-Service startup, I’d recommend that your phone number go right on your site (and prominently.) Setup forums. Use Twitter. Leveraging multiple channels ensures that you’re “everywhere, all the time” communicating with customers the way they want to be communicated with; and you’re doing it at lightening speed. In many cases, being right (i.e. having the perfect answer to a customer’s inquiry) is less important than the speed with which you deliver the response…
    6. Thinkof Customer Support as a Profit Center. Too many companies think of customer support as a cost center. (Not dissimilar to HR, but that’s a story for another day!) Done poorly, customer support is absolutely a money sucker. It can very easily be a black hole of crap. And that’s exactly what it is for so many companies. But you can turn it into a profit center by recognizing all the value it brings. And beyond the ancillary value (referrals, leads, testimonials, etc.) you can start to generate direct revenue too. Create enough of a positive vibe with customer support and suddenly it becomes much easier to upsell customers. And think about the dollars that might exist in extended training options you offer customers (especially for B2B companies.)
    7. BuildMomentum. You can build momentum with customer service. It has a way of snowballing into more and more success, by increasing referrals, testimonials, goodwill, etc. The momentum can be external and internal. You can have as much buzz about your amazing customer support as you can for your product - that’s totally fine, and a great way of differentiating your startup from the competition!

    Startups that launch with no strategy for providing the best customer support possible will find themselves in trouble very quickly.

    It’snot expensive or complicated to provide great customer service. But because so few companies do it right, there’s a goldmine of opportunity to stand out from the crowd.

    Monday, June 30, 2008

    Amazon’s UGC Playground | Duct Tape Marketing Blog

    I know most of you in small business would never consider this, but think about your area of expertise. Develop a book store, make some comments and well read this:

    Amazon’s UGC Playground | Duct Tape Marketing Blog

     

    Thursday, June 26, 2008

    2nd Annual AGC Training and Development Conference Comes to St. Louis

     AGC is excited to host the 2nd Annual Training and Development Conference this October 14-16 in St. Louis at the Millennium Hotel. We welcome and encourage general and specialty contractor staff, AGC Chapter staff and other professionals involved in work force and professional development, education and training to attend this event. The conference program provides current information that applies to members of all aspects of construction and offers two plenary sessions, plus ten breakout workshops with field professionals to educate and inform on topics within the construction industry.

    http://newsmanager.commpartners.com/agcnvws/issues/2008-06-26/11.html

     

    Thursday, June 19, 2008

    Simple video on RSS Feeds

    From Soundbite on RSS

    SoundBite Back

    Really simple video on RSS feeds

     

    I'm a big fan of RSS feeds because of the way they simplify my time online. I subscribe to feeds from about 50 blogs, as well as everything from daily news from Journal Gazette and the latest entries on the Snopes.com Urban Legends site. With a quick browse through Google Reader, I cover a lot of ground in just a few minutes. If I had to visit these same pages individually to see when they were updated, I'd never keep up.
    I'm such a big believer in RSS that last night I planned to find a video explaining how it works so I could post it here. Well lo and behold, The Good City has beat me to it, posting about Common Craft's "RSS in Plain English" video earlier today. In just three minutes, you'll learn how to save yourself hours a month.
    So, how did I find out about the Good City post? An RSS feed to Google Reader, of course.

    Tuesday, June 3, 2008

    Only in America

     

    With 670 miles of the U.S.-Mexico border fence slated for completion by year's end, construction companies in Texas are questioning the feasibility of completing such a project without immigrant labor. So let's get this right, we are going to build a fence to keep Mexicans out of the U.S. but we need the people that we are trying to keep out to build it, HUH!

    Can a Fence be Built Without Immigrants? - Hispanic.com

    Technorati Tags: ,,

    Thursday, May 29, 2008

    They don’t use social media in my industry

    Can a contractor use the social media? You might be be surprised. This is a real fish story here, listen in!

    They don’t use social media in my industry | Duct Tape Marketing Blog

     

    Wednesday, March 26, 2008

    Building a Construction Blog, Lacking content

    If you are in the construction field and more specifically home building or real estate look at this all in one page of widgets that you can put on your website or better yet your blog. I think it is interesting how you can use their widgets and obtain local information on the housing market, school or even history of your neighborhood. With these gadgets you provide fresh local content to your readers without doing a thing! That’s nifty!

    Cyber Homes at http://www.cyberhomes.com/