Fact: Within any industry – be it hospitals, public accounting firms, manufacturing, governmental organizations or law firms -- 20% of the organizations will be dramatically improving much more effectively than 80% of their competitors. 
What does the top 20% do differently than the rest in their respective industries? In The Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes
- Create value for customers.
- Create an environment in which employees excel to their fullest potential.
- Measure performance in a more meaningful fashion – Use the “right” metrics not all the metrics!
- Apply process thinking to all areas of work.
- Use an “executive mindset” to improve the way the organization goes about the business of improvement.
This podcast I had with co-author Michael Bremer was exhilarating for me as a host. By the end of the podcast, you will look at your continuous improvement efforts from a totally different perspective. Mike does a great job summarizing the five steps and you will be surprised and maybe how simple it is. He simply nails it!
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