Inspiring Innovation thru Standard Work

Standard work should be an enabler of innovation, not a hindrance. In an upcoming Business901 podcast with Terri Griffith, we will take a look at a few of these principles and find out why it is so important to access where you are at before venturing into the unknown. In the premier show of Innovators Exchange, Tad Milbourn, senior product manager of Intuit Brainstorm, speaks with Terri Griffith, author and professor of Management at Santa Clara University. Tad and Terri discuss her new book, The Plugged-In Manager and the role that a plugged-in manager can play in inspiring innovation. It serves as an excellent preview to the podcast.

Related Information:
The importance of PDCA in Marketing
Even Seinfeld used Standard Work
The SDCA Cycle Description for a Lean Engagement Team
Is your Innovation a Gateway for Others?

Sustain a Lean Culture, use Lean Tools

I recently worked the Systems2win booth this week at the AME Conference in Dallas, TX. I enjoy the opportunity tremendously as I get to spend a great deal of time with hundreds of Lean Practitioners in a variety of positions and industries. Discussing the Systems2win word and excel continuous improvement templates offers me the opportunity to revisit many of the basic Lean principles.

You need leadership and a mindset or cultural shift in a Lean Transformation but I support the thinking that most of us use tools to learn and sustain improvement efforts. If we are unable to use the tools, we can’t implement. I use the analogy that a carpenter becomes a carpenter by becoming proficient with a hammer. You become proficient with Lean by using Value stream Mapping, Standard Work and the others.

I stray away from some of the traditional tools of Lean as a result of my work in sales and marketing. Spending the time in the booth discussing the breadth (there are over 150 templates) of Lean foundational tools that Systems2win supplies was for me a refresher course. It re-cemented the practical applications of Lean to standard work (no pun attended). Lean is firmly rooted in accomplishing work. It is not about creating elaborate control structures. It is simply about learning by doing and how better to accomplish that but through the use of the tools.

After coming home, I looked through a few of the Systesm2win templates on YouTube to strengthen that learning. I have included the Introduction to Value Stream Mapping.

I found that taking a Value Stream Mapping project off of a board and documenting it on software besides the obvious attributes of archiving and sharing, it creates, distributes and reinforces the knowledge of the process and the use of the mapping process for other projects.   

Related Information
Data Driven Problem Solving Program
Lean or Six Sigma which fork in the road do you take?
Continuous Improvement Sales and Marketing Toolset

Using Design Thinking for Growth

Using Design Thinking for Growth is a transcription of a the Business901 podcast, Design Thinker exposed as Left Brain Dominant. I am not sure if it was the title or the timing of the podcast (it was released around the 4th of July) but this podcast did not reach the listenership that I had thought it would.

Great thoughts on how Design Thinking may be to Business Growth the way Lean and Six Sigma has been to quality.

Using Design Thinking for Growth

In a recent blog post, It’s not your Grandmother’s Lean anymore! I introduced a few thoughts from Tim Ogilvie, CEO of innovation strategy consultancy Peer Insight new book Designing for Growth: A Design Thinking Toolkit for Managers. I would encourage you to visit that post before reading the transcription or listening to the podcast and leave the diagram up or print it out as the discussion takes place.

Recent Posts:
Podcast: Design Thinker exposed as Left Brain Dominant
How new is Service Dominant Logic and does it apply now?
Asking the right questions about Lean?
Service Design Thinking

Prototype your Value Proposition

If you read this blog, you know that I am a big advocate of the Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (Wiley Desktop Editions). I have bought this book at least four times since I ended up giving it away. Though I have blogged about it and listen to Steve Blank discuss it, Steve Blank on the Lean Startup at Ann Arbor I have ever watched Alex Osterwalder present the approach.

Alex Osterwalder is the best-selling author of Business Model Generation. He tells us how organizations start approaching the challenge of designing business models in a radically new way. Companies learn how to test their business models upfront, iterating on the feedback received from their clients, thereby reducing the risk of failure.

Related Information
The 7 step Lean Process of Marketing to Toyota
The New Names of Marketing are still PDCA
Dealing with uncertainty in the Lean Startup
Lean Thinking: Prototype early and often

Service Design Thinking

I recently finished the book, This is Service Design Thinking: Basics - Tools – Cases and I found it to be the best reference manual so far on this contemporary approach for service innovation. I thought they did an excellent job of documenting the latest material on the methodology. If I had one complaint, I found it difficult to get any continuity to the reading of the material. I attribute this to the the number of contributors they had for the book: 23 different international authors.

Below is the video on the book:

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.

Related Posts:
What’s behind Collaboration and Value Networks?
Pair Problem Solving in the Workplace
Business Processes as Value Networks
The Role of PDCA in a Lean Sales and Marketing Cycle

Lean Software Tools

When talking to most Lean Six Sigma Consultants they will tell you the 2 lean tools that you start with are 5S and Standard Work. Looking for a simple way to describe the Standard Work process, I ran across this software company and their set of tools. I found them quite interesting and have started "Testing" them out. I wonder has anyone else tried them?

Here is a description and a picture of their template. Tools for standardized work are the most important tools in your Lean toolkit - because they avoid backsliding into old habits

The Standard Work Sheet Excel template is 5 tools in 1:

1. Value Add Analysis (auto-calculates pie chart)
2. Work Balancing (auto-draws work load balancing bar chart in relation to Takt Time)
3. Standard Work Instructions & Analysis
4. Quick Changeover tool for setup reduction.
5. Standard Work Combination Sheet visual time chart.

What makes these templates unique is that they are built on Excel spreadsheet platform.

You have options to:

• Auto-draw a Standard Work Combination Sheet with a single click of a button.
• Create a separate time chart for each operator, or display all operators in a single chart.
• Use either stopwatch or video Time Observation to observe and time your standard work procedures
• Split your Value Add Pie Chart into your own user-defined types of waste
• Plot as many as 4 chart lines - for Takt Time, Target Cycle Time, Cycle Time, and even a 4th user-defined chart line (perhaps for out of cycle work?)
  
  Draw the chart with or without labels
• Include up to 200 lines of work elements on a single chart
  (and spread even larger processes over multiple charts - perhaps with summary data rolling up to each higher level)
• Define your own header data field labels
• Link to or from another worksheet for calculations such as Working Time Available, product mix, or master scheduling...
• Paste a picture of your Spaghetti Diagram on the same page with your Standard Work Combination Table!
• Use this as a Quick Changeover tool for Lean SMED setup reduction

I think it is a pretty unique product. You can download a free trial but I think it will ake a commitment to use these templates so if it is free, you may just never commit.

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