Business Improvement thru Quality, the Juran Way

I had the pleasure of discussing the mission and expertise of the Juran Institute, Inc. with their CEO, Joe DeFeo. The Institute provides research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality and performance excellence. As a result of this discussion, I think you will take away some different views on the subject of quality and how they apply to your organization. This is not quality for the sake of quality. This is quality for the sake of business improvement. 

The Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e , was co-authored by Joe DeFeo and the late Dr. Joseph M. Juran. This authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country or process. In the podcast, Joe will give two people the opportunity to win a copy of the handbook.

P.S. What do you talk about before a podcast begins? I left some beginning remarks in place. However, I have to correct a statement that was made, WKRP was in Cincinnati.

Upcoming Events: Juran is conducting blended Lean Six Sigma workshops for Green Belt and Black Belt certification beginning in April 2011. The workshops begin with required online independent study of e-learning modules. The estimated 24 hours of independent study must be completed by the start of the onsite, instructor-led portion of the workshop. The onsite workshop training, held in Southbury, Connecticut, will expand upon the topics covered in the e-learning modules. Training will be interactive with group case study exercises, problem analysis and statistics practice. Here is a list of all the workshops Juran currently has scheduled for 2011:

• Lean Six Sigma Blended Green Belt - (Beginning April 4, 2011)
• Lean Six Sigma Blended Black Belt - (Beginning April 4, 2011)
• Lean Six Sigma Upgrade to Black Belt - (Beginning May 2, 2011)

To register, or for more information, please call 800-338-7726, or email Tina@juran.com.

Related Information:
Juran Institute Website
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Lean, Quality, Six Sigma Consultants and Organizations - 28 Day Marketing Program

I am putting a different twist on these programs. All of the webinars will be distributed at the designated time to provide a structured learning concept but they will be yours to keep. I won’t be taking the time off though. In addition to the webinar training, I will be offering the participants the opportunity to make appointments so that they can sign up for 30 minutes of 1 on1 training with me via the web. That will be 2-hours of direct coaching on implementing your training.

Marketing your Black Belt is a 28-day program starting May 6th. Marketing your Black Belt is based specifically on addressing these issues: Customer Acquisition, Marketing, Customer Retention and Communication & Collaboration. Specifically designed for Quality consultants.

Get Clients NOW – 28 Day Program: Program starting on the Monday, April 18th: 3:00 PM to 4:00 PM (GMT-0500).Program Structure and Agenda: During the first three sessions you will receive all the tools and training needed to design your individual 28-day marketing action plan. Specifically Designed for the Professional Consultant.

Value Stream Marketing: is a 28-day program starting Thursday, Mat 12th, from 1:00 PM – 2:00 PM (ET). We want our participants to learn how to utilize a Sales and Marketing Value Stream implement through the use of a Marketing Kanban. Specifically Designed for Organizations. 

How many times has a good idea failed because of a poor plan or execution? For start-ups and established organizations alike, Business901 provides effective but easy to use methodologies. They are flexible enough to allow you to apply your own ideas, while giving you guidance before, during and after. We will provide practical, information-rich, immediately applicable direction that can have immediate impact on the success of your organization.

P.S. 90 Day Program – ask for details about our Achieving Expert Status Program

Liker on Coaching Lean eBook

This is a transcription of the Business901 podcast,  Lean Coaching & Learning with Jeff Liker with Dr. Jeffrey Liker on Coaching Lean. Dr. Liker is the author of The Toyota Way Fieldbook and the upcoming book, The Toyota Way to Continuous Improvement (Book release date is April 22nd, Podcast will be later this month).

Liker on Coaching Lean

Dr. Jeffrey K. Liker is a professor of industrial and operations engineering at the University of Michigan and cofounder and director of the Japan Technology Management Program at the University of Michigan.

Professor Liker’s Company Website: Optiprise

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