This is a transcription of the podcast that I had with Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments
Holding Successful Kaizen Event -
Related Posts:
Holding successful Kaizen Events, part 1 of 3
Holding successful Kaizen Events Part 2 of 3
The Indirect Marketing depicted in the light blue section the Value Stream Marketing layout incorporates a wide array of marketing tools. This can be similar to the top of someone’s marketing funnel but it also is similar to the concept of flipping the funnel and re-using your existing customer stream that you have in place. 
There are numerous marketing systems and methodologies in the marketplace but what makes all of them work is your customer or prospect and your involvement with them. You have to develop certain touch point that will identify and link your product or services to your customer base. How well you can make this are authentic and even transparent can be very important. Point in case is social media. It is ok to have scheduled tweet sand blog post to become more efficient but without some actual real-time conversation it is soon recognized by your followers that this is indeed just a platform for you to blast out your message. I include several stages within this process:
The Define(Involvement) Stage: Tthe Define stage typically asks us to start with a problem statement. In the marketing sense, can you define the problem that you solve for your customers clearly? Where the problem statement describes the pain, the next statement should describe the relief that is to be expected. After that, we go into a process that is typically defined as Voice of the Customer. There are typically two major categories that are required; Output requirements and Service Requirements. The output requirements relate to the final product or service that is delivered to the customer. The service requirements relate to how the customer would like to be treated and served during the process. The final step in the Define stage is to document the process. Typically, this is done with a high level process map. Don't worry about it being completely correct as we will use it and develop it further in the remaining processes. More on this Subject: The Marketing Funnel using Six Sigma DMAIC – Define stage
The Measure(Influence) Stage: In the DMAIC methodology we use tools such as Critical to Quality and other tools to determine what is important to a prospect. Instead of thinking about this step from an internal point of view step back and consider what the prospect would use to measure your product or service and make the decision to move through the funnel. Developing measures with customer input will certainly help a prospect move though the funnel. At this stage, do you know how a prospect is measuring you? What is the most Critical to quality standard that influences your product or service? What is more critical than others? The old saying is that people perform by how they are measured? If your company is based on how they are being measured, do you have measurements in places that influence your performance? More on this Subject: The Marketing Funnel using the Six Sigma DMAIC Methodology – Measure stage
These are the principles in place that you guide someone through your marketing stages. But what are marketing concepts that you are using at in these stages? These concepts are many of the building blocks in the Lean Marketing House Foundation and are the basic marketing tools that you are familiar with when evaluating your marketing. From the general terms such as; Advertising, PR, Social Media and Referrals to the more specific tools that you use such as; Public Speaking, E-zines, Blogging and White Papers.
A Value Stream Marketing Concept: The one concept that many fail to consider is the In direct marketing of “Staying in Touch” with your customer base. Many times they are just folded back into the above mentioned terms. But I would like to challenge you into thinking on how you can be involved in their communities. Becoming active in these areas will not only increase your involvement with your customers and other prospects but there is nothing more effective in making your marketing more efficient. Understanding their needs, what they are looking for, where they are being underserved is the single greatest marketing concept that I know of. So, if I ask this question: Where are your customers being underserved? Can you answer it? And/Or, is that a market you have the ability to take care of or build a future alliance from?
New book on the subject: Flip the Funnel: How to Use Existing Customers to Gain New Ones
Value Stream Marketing
This webinar will discuss utilizing the Value Stream Marketing Concept and how to apply Lean Sigma Principles to your marketing process. I found using Lean techniques not only improves the process but offer a substantial cost savings.
You will receive the E-Book "The Lean Marketing House!"
EVENT REGISTRATION : http://valuestreammarketing.eventbrite.com/
Time: 1:00 PM on March 11, 2010
Business901 introduces the Value Stream Marketing Concept as it is the first actionable step with the Lean Marketing House; we want our participants to learn how to utilize a Sales and Marketing Value Stream which is an entire different procedure than your typical Marketing Funnel. A few of the ideas are so radical from your present day thinking that we will ask you to try them only on your worst performing marketing segment. Joe Dager, a Lean Six Sigma Black Belt Marketer will present these topics.
Dager says, "Marketing Segmentation is an integral part of the Lean Marketing House concept. Applying Lean and Theory of Constraints to this practice opens up a completely different understanding of the Marketing Funnel, so different that we had to call it something different. It opens up and simplifies it for many individuals and companies that have difficulty looking at marketing as a system. And as many of us know most marketing systems don’t work. We will take the Value Stream created and walk you through the theory and into practice. I have not found a quicker and easier method from converting a stagnate and non-systematic marketing effort into a flood of increased sales. Not only will this method increase sales but typically it will decrease your marketing cost in a relatively short period. The end result also includes a continuous improvement process to keep your marketing ahead of the competition.”
Implementing Value stream Marketing is a 60-minute webinar based specifically on addressing these issues:
Reliable and Measurable Marketing!
