Business901 Webinars for the Month of March

How Good are you at Marketing Yourself?

Marketing your Black Belt: Every 2 weeks  on Friday. Marketing your Black Belt is based specifically on addressing these issues: Customer Acquisition, Marketing, Customer Retention and Communication & Collaboration.

Get Clients NOW - 28 Day Program: Program starting on first Monday of every month: 3:00 PM to 4:00 PM (GMT-0500).Program Structure and Agenda: During the first three sessions you will receive all the tools and training needed to design your individual 28-day marketing action plan. The listing above is the starting date for the program. You have signed up to start on that Monday this listed and for the following 28 days.

Lean Marketing Assessment: First Wednesday of every month. This program will allow participants to gain a clear snapshot of their present marketing conditions and practices. The participants can use the assessment to determine areas in need of improvement and develop a plan accordingly.

Value Stream Marketing: Thursday, March 11, 2010 from 1:00 PM - 2:00 PM (ET) (New). We want our participants to learn how to utilize a Sales and Marketing Value Stream which is an entire different procedure than your typical Marketing Funnel.

Lean Your Marketing thru Referrals: Monday, April 05, 2010 at 12:00 PM (GMT-0500). These groups are the most affordable way for you to crank up your marketing and build your business. Learn new techniques, create a Referral Message that will resonate with your Customers, Not other Marketers!

How many times has a good idea failed because of a poor plan or execution? For start-ups and established organizations alike, Business901 provides effective but easy to use methodologies. It is flexible enough to allow you to apply your own ideas, while giving you guidance before, during and after. We will provide practical, information-rich, immediately applicable direction that can have immediate impacts on the success of small and mid-sized businesses. Our experience includes numerous start-ups, several turnarounds in variety of industries to include manufacturing, retail, and professional services to include marketing.

Visit the individual webinar pages for additional details

P.S.  Ask for details about our Achieving Expert Status Program 

Technorati Tags: Marketing,Get Clients Now,Lean Marketing,Value Stream Marketing,Webinars,Black Belt,Lean,Six Sigma

Using Kanban in Marketing?

Kanban is any signaling device that gives authorization for a supplying process to know what to produce, or for a material handler to know what items to replenish. For example: a physical paper card placed in a container of parts. When stored items are actually used, the Kanban card gets "freed" (perhaps it was in the bottom of the container), and gets put back into a Kanban stand where the Kanban "requests" are fulfilled.

Kanban is a way of limiting work in process and the amount of new work that is introduced into the process. As a result, work would be pulled from the previous stage as work is completed and levels demand. It emphasizes throughput rather than numbers. If you have read my previous posts, you would recognize the emphasis I put on throughput and the need for this to be monitored in the sales and marketing process.

The Reasons for a Kanban can be summed up in these previous posts:

Improve your Marketing Cycle, Increase your Revenue : Speed is important in the buying process. Your total cycle time can be improved. However, it seldom can be done without more feedback loops in your system.  Develop process blitzes to reduce these non-value times. Go to Gemba or the customer’s place of work and find out what happens during this time. See what is stopping them from moving forward. It may be an internal constraint within their company. However, the constraint may be yours. You may not be responding to the customer’s latest needs. Your ability to focus your resources on the customer needs may provide the overall clarity he needs this to make a more rapid decision.

Improve throughput, cut your customers in half!: In a manufacturing system cutting WIP just about always will increase throughput. Why? You end up working only on what is needed and when it is needed. You also will have less waste, less material to handle and fewer mistakes. Good things happen when you are not handling excessive amount of material. In a marketing system cutting the amount of customers in half works very much the same way. You end up working on what a customer truly needs and wants. Your marketing will become more personal, more direct, and fewer mistakes.

Using the Six Sigma Tollgate in your Marketing Funnel: Have you thought of using DMAIC as a way of defining your marketing funnel? We looked at Define, Measure, Analyze, Improve and Control and utilized these basic principles to walk a customer through the marketing funnel. In other posts, I discussed the ability to create a shorter cycle time by decreasing the non-value time in between each of these stages. One of the methods of doing this is to have a strong call to action for a prospect to move from one stage to the next. However, how do you know if a customer is ready to move from one stage to the next?

What kind of questions would you ask at a tollgate?: In a recent post, using the Six Sigma Tollgate in your Marketing Funnel I went through the concept of using a tollgate in your marketing funnel. Below is a list of questions that might help general a few ideas that you may want to consider. (Review Post)

The essential points needed in a Kanban system are:

1. Stock points
2. Replenishment Signal
3. Quick Feedback
4. Frequent Replenishment

 

If you would consider the typical marketing cycle as a prospect moves from one stage to another, you typically imagine it as step by step process and certain events taking place within that stage. With a Kanban method or a tollgate you could have certain trigger points for each stage and even a phase within that stage allowing one marketing effort to pull from the previous. The method would also limit the number of prospects within that cycle so that the proper amount could be managed or more importantly satisfied! Or, you could have an unlimited supply of leads flowing into each stage? You probably wish you had the latter. However, which would prove more effective?

Photo Courtesy of Systems2win.

Technorati Tags: Kanban,Lean,DMAIC,Lean-Marketing,Lean-Sigma-Marketing

Your Sales Cycle – Should you change it!

John Holland and Tim Young have just co-authored a book titled Rethinking the Sales Cycle: How Superior Sellers Embrace the Buying Cycle to Achieve a Sustainable and Competitive Advantage. This book contains a detailed explanation of the three phases of the buying cycle popularized by Mike Bosworth in Solution Selling  and had been created in a dinner conversation with Neil Rackham, author of Spin Selling. If anyone has ever discussed sales and marketing with me for any length of time; the buying cycle, Spin Selling and Solution Selling has crept into the conversation. In fact, the buying cycle I include in just about every presentation I give on marketing. I have depicted a copy of it below that I use instead of the more common graph.

An Excerpt from a presentation I recently did with this slide:

The next thing that I want to take a quick look at is the actual buying phases of a customer. This is from the book, Solution Selling. The slide is particularly interesting and I've used it for a very long time. Just think of someone that goes into a store to purchase an item. What they need for their solution and the cost of it is a primary concern as they walk in the door. The salesperson greets them and discusses their needs and price range. They suggest the proper solution. The prospect gets excited about the solution. You know this is the solution you need and the cost is not a primary importance. The risk factors start becoming a concern on whether this store, company can deliver the product. Are they trustworthy? Can they do what we need them to? And now a decision needs to be reached. Price again becomes a factor and risk starts climbing up again? What can you take from this? You must provide value statements during the early phases and reduce the risk and price issues that will certainly surface. You have to have very specific value points and they must have been very clear to the prospect throughout the buying phases. Just as importantly, you have to be a safe choice. Fear (Risk) will break or make the decision at the end of the buying cycle. Many times, you will lose to larger competition or a better brand name and at the final hour, just because of the risk.

Rethinking the Sales Cycle takes this concept and it is used as the bases for the book. However, they go much further in discussing modern day concepts as they apply to this cycle. What attracted me most about the book is their ability to bridge that online to offline gap that I believe that has been developing. Crossing that Chasm, a meaningful pun attended, will be interesting course of events in the next few years.

This is first and foremost a sales book with marketing in the supportive role. It is line of thinking that I enjoy reading. From that viewpoint I typically gather more direct actionable ideas that are pertinent to my customers and theirs. From the book:

Let’s Make Deal

• Eliminate the use of deal from your vocabulary
• Eliminate the use of phrase sales cycle (I have started a crusade today on getting rid of the Marketing Funnel)
• Refrain from using the term buyer objection
• Do not focus on a close date; focus on when a prospect will be ready to buy.

This book also goes over what I have written about and called Mirror Marketing. The old saying about marketing: It’s not about you, it’s about the customer. I think salespeople understand that so well. Read the book!

P.S. The question I have for the authors is if I should eliminate using the phrase sales cycles, why did they use it?

Related Search: Mirror Marketing

Technorati Tags: Sales Cycle,Marketing Cycle,Mirror Marketing,Marketing Funnel