Are you ready for showtime?–Taxi Terry

A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service. 

Scott is a best selling author. His books include:

ALL Business is Show Business: Create the Ultimate Customer Experience to Differentiate Your Organization, Amaze Your Clients, and Expand Your Profits
Collapse of Distinction: Stand out and move up while your competition fails (NelsonFree)
What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave

You may want to consider: Lean Service Design Trilogy Workshop